Back & neck chair massage

Cancellation Policy

It is the policy of this clinic to send an appointment confirmation text message to clients 48 hours before to remind them and give them an opportunity to contact the clinic to amend, cancel or reschedule their appointment. Clients are refunded in full if they cancel 24 hrs prior treatment if any payment has been given. All clients are to be made aware of this policy on booking their first appointment and acknowledge that they have been informed of the policy by commencing to checkout. Late Arrival We know that sometimes things don’t go according to plan, like traffic, last minute phone calls, family matters, things at work etc. However, we have reserved this time for you and have other people scheduled immediately after your appointment. Your late arrival will require that we charge you the full rate but will need to end the session at the scheduled time, meaning your session will unfortunately be shorter today. Cancellation If you wish to cancel or amend an appointment, please inform us 24hrs prior to treatment. Cancellations will only be accepted from the person making the appointment. Should we need to cancel your appointment, we will provide you with as much notice as possible and provide you with an alternate date and time for your treatment with a 10% off discount. Treatment termination Any treatment terminations will not be taken lightly and will only be taken when it is in the therapist’s and client’s best interest. This ensures the safety of those in the clinic. If the client breaches any boundaries or policies, the therapist has the right to terminate the massage to protect themselves and have the client pay the full amount of the planned treatment. If the therapist recognises that the client’s condition is outside of their scope of practice, the client will only be charged the consultation fee of $10.

Contact Details

• 48 Brockman St, Pemberton WA 6260, Australia

  0497530965

  wholemeremedial@gmail.com